Useful services for the use of your card

► International opposition services

In case your card had been stolen or lost aborad, please call the Visa opposition service number:

(1) 4105816000 In case you have a Visa card

Or                                  

the Mastercard opposition service number :

(+1) 636 722 6176 In case you have a MasterCard

► Help desk abroad

In case you have a Visa card or MasterCard from Banque de Tunisie, 

In case a problem arose during you trip and no matter where you stay aborad, please call the 24h central alarm Europ Assistance on: +33 1 41 85 94 77

You can benefit with your Banque de Tunisie card from travel assistance whose main services are:

o   Cash advance in case your bank car dis stolen.

o   Payment of urgent dental care

o   Payment of medical expenses in case of accident.

o   Medical transportation, medical assistance

o   Taking over the visit of a relative when the beneficiary is hospitalized.

o   Repatriation of the body in case of death.

o   Taking over early returns

o   Medicine shipping.

o   Legal assistance.

o   Search and conveyance of baggage.

o   Administrative assistance.

o   Travelling advises.

o   Transmission of messages

► Visa Gold service
In case you hold a Visa Gold card from Banque de Tunisie, you can benefit in addition to services of Visa Global Customer Assistance Service(GCAS): An emergency card replacement service in case of loss of theft.

Please call the 24h 7d central alarm Europ Assistance on:

001410 581 3836 

To get :

o   Temporary payment card has all the advantages of your card except of money withdrawal,

o   Cash advance de fonds to a maximum of 5000 TND,

Important to know about

Please note the full card number during your stay abroad, this number is your only ID with the support company.  

The informations in the current document are not contractual and may change without notice.